Après un email au service client voici la réponse 6h plus tard. On verra ce que cela donne. En tout cas sur des centaines de produits commandés sur Amazon France usa Italie allemagne et Royaume Uni c’est la première fois que j’ai un souci.
Wait and see
I understand that your order (effacé) was still not delivered to you. I know how frustrating it will be when waiting for things to arrive. I am completely sorry for all the trouble caused because of this issue. I will definitely help you in this.
I checked the tracking of your order and saw that customs clearance process have been initiated for your package. To help you out in this, I've contacted UPS carrier and instructed about the address details and also requested to deliver the package as a high priority and as soon as possible.
If you wish to call the carrier and track your package, please use below contact details.
UPS International contact number: 1-800-782-7892
Or you can also contact us via phone, so that they will call the carrier directly and establish three way communication with carrier and instantly track package for you. You can contact us via phone using below link:
To compensate on the inconvenience caused, I've issued $10 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.
Please accept this as a token of apology from our side.
I will take this delay as a feedback and passing it to our shipping department to take necessary actions so that this type of issues will not happen for valuable customers like you.
Looking forward to see you soon.
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